Before the introduction of the "Three Guarantees" regulations, when consumers encounter vehicle quality problems, they often face the embarrassing situation of "no warranty, no return, no roads". There have been too many collective protests against car owners throughout the country. Precise Casting Parts,Precise Casting Parts Assembly,Precise Casting Parts And Accessories,Precise Casting Parts Aluminum Jiangsu Kinuo Furnace Roller Co., Ltd. , https://www.jskinuoroller.com
Yang Hong, deputy director of the Product Quality Appeal Processing Center of the General Administration of Quality Supervision, Inspection and Quarantine, said in an interview with the media that since 2011, complaints about cars have gradually ranked first, and the trend has continued to increase in the near future. She believes that after the introduction of the "three guarantees" of the automobile, the momentum may be more prominent for a period of time, because consumers feel that this time has a basis, and the "three guarantees" rule can be used to solve the problem.
In the "three guarantees" rule, it is first clear that the first responsible person is the seller, that is, the dealer. In this regard, lawyer Qiu Baochang said that although the seller is the first responsible person in the "three guarantees" regulations, many of the seller's behavior is subject to manufacturers. If the current "Management Measures for Brand Sales" is not revised, it may lead to the problem of unclear powers and responsibilities in the future when dealing with the "three guarantees" dispute. This is due to the fact that the auto dealers are “responsible and have no rights†in the division of responsibilities between producers and distributors, while manufacturers are “responsible and have no obligationsâ€. Qiu Baochang suggested that the "three guarantees" policy of automobiles only issued in the "regulations" may encounter different opinions from law enforcement and the formulators in the course of operation. If the regulations can be promoted to "regulations", they can circumvent this. A problem.
“When there is a dispute with a consumer vehicle, there are at least a few people in the 4S store to deal with. At the time of the complaint, the consumer’s mood is often very exciting. In the dispute again and again, everyone is collapsing.†One participant The person in charge of the 4S shop who has handled many disputes told the reporter that in the case of this situation, it is often difficult to say who is right and who is wrong, and some dealers who cannot afford to make a big negative impact, and often It is "I have recognized what you said."
Most of the 4S stores have encountered this kind of problem. Pang Qinghua, chairman of the huge auto trade, said bluntly that a similar "customer jam" incident occurred. "As a dealer, we hope that customers can take proper measures to defend their rights." Pang Qinghua said, "The car three bags is a good thing, the manufacturers bear more responsibilities, can reduce a lot of contradictions."
"With this rule, we will become easier in the process of dealing with practical problems." A 4S shop manager said in an interview that the "return" commitment within the "three guarantees" deadline is not a It's hard. According to the "three guarantees" regulations, the period of "package repair period" for family cars is not less than 3 years or the mileage is 60,000 kilometers. During the repair period, if there is a product quality problem, it can be repaired free of charge. Each time the repair takes more than 5 days, the consumer should be provided with a spare car or compensated for reasonable transportation expenses. If you buy a car for 2 months or 3,000 kilometers, you can replace the engine and transmission with quality problems for free. If you have serious quality problems, you can change the car for free or return the car.
The "three guarantees validity period" period is not less than 2 years or the mileage is 50,000 kilometers, whichever comes first. In the "three guarantees validity period", if the qualified return and exchange conditions are met, consumers can apply for return and exchange procedures with the "three guarantees" certificate and the purchase invoice. If the repair time accumulates for more than 35 days due to product quality problems, or if the repair has accumulated more than 5 times due to the same product quality problem, the consumer can change the car with the three-pack certificate and the purchase invoice.
"To meet the requirements of the 'three guarantees' of the car is completely no problem. On the contrary, if we completely deal with the problem in accordance with the 'three guarantees' requirement, whether consumers can accept it is the key issue," said the dealer.